AMARASINGHE, H. Transformative Power of AI in Customer Relationship Management (CRM): Potential Benefits, Pitfalls, and Best Practices for Modern Enterprises. International Journal of Social Analytics, [S. l.], v. 8, n. 8, p. 1–10, 2023. Disponível em: https://norislab.com/index.php/ijsa/article/view/30. Acesso em: 5 oct. 2024.